Every business is going to have unhappy customers, no matter how few they are, but there is always room for improvement and some things you can do to improve customer service and lessen even more unhappy customers. Customer service is a series of processes and systems designed to:
• Keep your customers happy
• Prevent problems from occurring
• Solve any unexpected problems that do come up in a quick and efficient manner
• Keep your customers buying your products so that they become lifetime customers
Do you have these 4 key areas covered? Alice Seba and Ron Douglas has released a set of Customer Service And Retention Templates to help you automate and streamline your customer service. It also has scripts and training material to provide consistency, continuity and control should you or a staff offer ‘live’ in-person support.
The package includes:
• Insider’s Strategy Guide
• Customer Service Best Practices
• Customer Service & Retention Checklist
• Customer Service FAQ Template
• 13 Customer Service E-Mail Templates
• Refund Policy Templates
• Getting Customer Feedback Templates
You can opt for resell rights to sell these templates as your own product or work on them with your clients and customers!